• Casual positions, approx.15-20 hours per week
• Be part of a values driven, fun and supportive team environment
• Exclusive opportunity to increase your take-home pay with salary sacrificing

About Beau’s Pet Hotel

Located in the Adelaide Airport precinct next to Harbour Town, Beau’s is a state-of-the-art Pet Hotel that offers a safe and loving holiday experience, with both standard and luxury accommodation for cats and dogs available.

All profits from Beau’s Pet Hotel are returned to Guide Dogs SA/NT to enable independence, participation, inclusion and wellbeing for people living with vision loss, and other specialised needs through the provision of Guide Dogs, Assistance Dogs and specialist services.

About the Role

We are looking for experienced Customer Service Officers with excellent administration skills to join our team on a casual basis, with the opportunity to work approx. 15-20 hours per week.

You will be part of 'the face of Beau's'. As a front of house employee, you will work closely with other team members to ensure excellent standards of service and care are maintained across all touchpoints of Beau's.

This role requires flexibility across a 7-day roster including morning and afternoons.

Key responsibilities:

• Deliver exceptional customer service and develop lasting relationships with internal and external customers
• Perform daily operational tasks including reception, bookings, payments, registrations, requests, retail, banking, record keeping and pet movement
• Handle a high volume of phone calls, email enquiries and face to face engagement
• Convert enquiries into new business

Rosters are set fortnightly to enable staff to plan ahead.

About you

You have extensive customer service experience that is backed with sound administration and strong communication skills and a positive 'can do' attitude.

As a successful candidate, you will be:

• A dynamic, customer focused individual with exceptional skills and extensive experience working in a customer facing role
• Technically savvy with the ability to navigate over multiple software platforms
• Able to efficiently handle a high volume of phone calls and operate in a fast-paced environment

As a 7 day per week, 365 days a year service, we require all casual employees to work flexibly over a 7-day roster including weekends. All casual employees must also be available to work during peak periods (holiday seasons) such as school and public holidays.

Maintaining a DHS police check (costs covered) and current driver's license is a condition of employment along with undertaking a pre-employment medical.

Benefits

• Be part of Guide Dogs SA/NT, one of Australia’s most trusted charities, making a difference for people living with vision loss or specialized needs.
• Exclusive salary sacrifice opportunity for increased take-home pay.
• Supportive team passionate about their work.
• Work in a well-managed, spacious, clean, state of the art facility.
• Employee Assistance Program for counselling and support.

Learn more

For a complete description of the role’s key responsibilities and requirements, please review the Position Description.

Please ensure your application addresses the requirements of the role as described in the Position Description and enter your details below to apply.

Applications close 9am Monday 23 September 2024.